![]() ![]() ![]() Designed to help today's customer-centric enterprises meet and exceed their sales, service and operations goals – from the contact center, to branch and remote offices, to back-office operations departments – Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations. ![]() Impact 360, from the company's Verint Witness Actionable Solutions™ business line, is a unified suite comprised of analytics-driven workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, eLearning and performance management. The solution has been successfully tested by Avaya for compatibility with Avaya IQ 4.0, the reporting and analytics platform that consolidates real-time data from Avaya customer service solutions and enterprise business resources to deliver reports that correlate activity to results. today announced that its Impact 360® Workforce Optimization solution has received a new compliant rating with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. Verint® Systems announced that its Impact 360® Workforce Optimization solution has received a new compliant rating with key contact center solutions from Avaya. ![]()
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